Returns & Exchanges

We want you to ride with confidence, which is why we offer a 30-day return policy on all unused dropper posts and remotes in their original packaging. If your gear isn't the perfect fit for your mountain bike setup, we'll help you get the right components or provide a full refund.

1

Initiate Your Return

Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Gear

Securely pack the dropper post or remote in its original box, ensuring all mounting hardware, cables, and manuals are included to avoid restocking fees.

3

Ship It Back

Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location; keep your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the product's condition, we will process your refund or exchange within 3-5 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing